Sanvya Health Software

Sanvya Health Software

Terms & Conditions

Please read these terms and conditions carefully before using Sanvya Health Software

Last Updated: October 02, 2025

Table of Contents

1. Acceptance of Terms

By accessing and using Sanvya Health Software ("the Software"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Important: These terms constitute a legally binding agreement between you and Sanvya Health Software. Your use of our services indicates your acceptance of these terms.

2. Description of Services

Sanvya Health Software provides a comprehensive hospital management system designed to streamline healthcare operations. Our services include but are not limited to:

  • Patient management and electronic health records
  • Appointment scheduling and management
  • Billing and financial management
  • Inventory and pharmacy management
  • Laboratory and diagnostic report management
  • Staff and user management systems
  • Reporting and analytics tools

Service Availability

We strive to maintain 99.9% uptime for our services. However, we do not guarantee uninterrupted service and reserve the right to perform maintenance that may temporarily affect service availability.

3. User Accounts and Registration

To use our services, you must create an account and provide accurate, complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring all provided information is accurate and up-to-date
Security Note: Use strong passwords and enable two-factor authentication when available to protect your account.

4. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these terms. You agree NOT to:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Transmit any harmful, threatening, or offensive content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our services
  • Use automated systems to access our services without permission
  • Share your account credentials with unauthorized parties
Healthcare Compliance: All use must comply with applicable healthcare regulations including HIPAA, local privacy laws, and medical data protection standards.

5. Privacy and Data Protection

We take data privacy and security seriously. Our privacy practices include:

  • Encryption of all data in transit and at rest
  • Regular security audits and updates
  • Compliance with healthcare data protection regulations
  • Limited access to data on a need-to-know basis
  • Regular backups and disaster recovery procedures

Patient Data

Patient health information is protected under applicable healthcare privacy laws. You are responsible for ensuring that your use of our software complies with all relevant regulations in your jurisdiction.

Data Ownership: You retain ownership of all data you input into our system. We act as a data processor and will not access or use your data except as necessary to provide our services.

6. Payment Terms

Payment terms for our services are as follows:

  • Subscription fees are billed in advance
  • Payment is due within 30 days of invoice date
  • Late payments may result in service suspension
  • Refunds are subject to our refund policy
  • Price changes will be communicated 30 days in advance

Free Trial

We offer a 14-day free trial for new customers. No payment information is required during the trial period. After the trial ends, you must subscribe to continue using our services.

7. Intellectual Property

All intellectual property rights in our software, including but not limited to copyrights, trademarks, and trade secrets, are owned by Sanvya Health Software or our licensors.

License Grant

We grant you a limited, non-exclusive, non-transferable license to use our software in accordance with these terms and your subscription plan.

Restrictions

You may not:

  • Copy, modify, or distribute our software
  • Reverse engineer or attempt to extract source code
  • Remove or alter any proprietary notices
  • Use our trademarks without permission

8. Limitations of Liability

To the maximum extent permitted by law, Sanvya Health Software shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

Healthcare Disclaimer: Our software is a tool to assist healthcare operations. It does not replace professional medical judgment. Healthcare providers are responsible for all medical decisions and patient care.

Maximum Liability

Our total liability for any claims arising from these terms or your use of our services shall not exceed the amount you paid for our services in the 12 months preceding the claim.

9. Termination

Either party may terminate this agreement:

  • With 30 days written notice for convenience
  • Immediately for material breach of these terms
  • Immediately if required by law

Effect of Termination

Upon termination:

  • Your access to our services will cease
  • You may export your data for a period of 30 days
  • We will delete your data after the export period expires
  • Outstanding payments remain due

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved through binding arbitration.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through our software. Continued use of our services after changes constitutes acceptance of the new terms.

11. Data Backup and Recovery

We implement comprehensive data backup and recovery procedures:

Backup Procedures

  • Automated daily backups of all system data
  • Real-time replication to geographically distributed servers
  • Weekly full system backups with integrity verification
  • Encrypted backup storage with restricted access

Data Recovery

  • Recovery Time Objective (RTO): 4 hours for critical systems
  • Recovery Point Objective (RPO): 1 hour maximum data loss
  • Disaster recovery testing performed quarterly
  • Multiple recovery options available based on incident severity
Data Export: You can export your data at any time through your dashboard. We also provide data export assistance during account termination.

12. Service Level Agreement

We commit to the following service levels:

Uptime Guarantee

  • Target Uptime: 99.9% monthly uptime
  • Planned Maintenance: Scheduled during low-usage hours with advance notice
  • Emergency Maintenance: Performed only for critical security or stability issues

Support Response Times

  • Critical Issues: 2 hours response time
  • High Priority: 8 hours response time
  • Normal Priority: 24 hours response time
  • Low Priority: 72 hours response time

Performance Standards

  • Page load times under 3 seconds for standard operations
  • Database query response times under 1 second
  • File upload processing within 30 seconds
  • Report generation within 2 minutes for standard reports

13. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

General Support

  • Email: support@sanvyahealth.com
  • Phone: +91 7086178512
  • Support Portal: support.php

Legal and Compliance

  • Legal Team: legal@sanvyahealth.com
  • Privacy Officer: privacy@sanvyahealth.com
  • Security Team: security@sanvyahealth.com

Business Address

Sanvya Health Software
India
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

Questions About These Terms?

Our legal and support teams are here to help clarify any questions you may have about these terms and conditions.

Contact Support Legal Team