You can reset your password by clicking the "Forgot Password" link on the login page. Enter your registered email address and follow the instructions sent to your email. The reset link is valid for 1 hour for security purposes.

Log in to your account and navigate to the Profile or Settings section. From there, you can update your personal information, contact details, and other profile settings. Make sure to save your changes before leaving the page.

Two-factor authentication adds an extra layer of security to your account. Navigate to Security Settings in your profile and follow the setup instructions. You will need a smartphone with an authenticator app.

Usernames cannot be changed after account creation for security reasons. If you need to change your username, please contact our support team who may be able to assist with special circumstances.

As an admin, you can add new users by going to the User Management section in your dashboard. Click "Add New User" and fill in the required information including name, email, role, and permissions. The new user will receive login credentials via email.

Navigate to the Appointments section and click "New Appointment". Select or search for the patient, choose the doctor, select date and time, and add any notes. The system will automatically check for conflicts and doctor availability.

Go to the Reports section in your dashboard. Select the type of report you need (patient, financial, inventory, etc.), choose the date range and filters, then click "Generate Report". You can view, print, or download reports in PDF or Excel format.

Patient records can be accessed through the Patients section. You can search for patients, view their medical history, add new entries, upload documents, and manage appointments. All changes are logged for audit purposes.

Data backups are performed automatically by our system. However, you can also export your data manually from the Settings section. Go to Data Management and select the data you want to export. Regular backups ensure your data is always safe.

In the Inventory Management section, click on any item and set minimum stock levels. When inventory falls below this level, you will receive automatic alerts via email and in your dashboard notifications.

We accept various payment methods including major credit cards (Visa, MasterCard, American Express), debit cards, bank transfers, UPI payments, and online payment gateways. Contact our billing department for specific payment options available to your hospital.

Your complete billing history is available in the Billing section of your dashboard. You can view past invoices, payment status, download receipts, and track subscription renewals from there.

Subscription fees are billed in advance at the beginning of each billing cycle. You will receive an invoice 7 days before the payment is due, and payment is processed automatically if you have a payment method on file.

If a payment fails, we will retry the charge up to 3 times over the next 7 days. You will receive email notifications about failed payments. If all attempts fail, your service may be suspended until payment is received.

You can cancel your subscription from the Billing section in your dashboard. Click on "Manage Subscription" and follow the cancellation process. Your service will remain active until the end of your current billing period.

Yes, we implement industry-standard security measures including 256-bit SSL encryption for data in transit, AES-256 encryption for data at rest, regular security audits, secure data centers, and compliance with healthcare data protection regulations including HIPAA standards.

You can contact our support team through multiple channels: Use the Contact Support page on our website, email us at support@sanvyahealth.com, call our support hotline at +91 7086178512, or use the live chat feature in your dashboard during business hours.

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM IST. For urgent technical issues, we provide 24/7 emergency support. You can also access our knowledge base and FAQ section anytime for immediate help.

Yes, we provide comprehensive training for all new users. This includes video tutorials, user manuals, webinar sessions, and one-on-one training calls. Training materials are available in your dashboard under the Help section.

We release regular updates to improve functionality, security, and user experience. Major updates are released quarterly, while security patches and bug fixes are deployed as needed. All updates are automatically applied with minimal disruption to your service.

Sanvya Health Software offers APIs and integration capabilities with many popular healthcare and business applications. Contact our technical team to discuss specific integration requirements and available options for your hospital.

First, ensure you're using the correct hospital code and password. Check for caps lock and ensure your credentials are correct. If you've forgotten your password, use the "Forgot Password" link. Clear your browser cache and try again. If issues persist, contact our technical support team.

System performance can be affected by internet connection, browser cache, or high server load. Try refreshing the page, clearing your browser cache, or switching to a different browser. If the issue persists, check your internet connection or contact support.

Sanvya Health Software works best with modern browsers including Google Chrome (recommended), Mozilla Firefox, Safari, and Microsoft Edge. We recommend using the latest version of your preferred browser for optimal performance and security.

To clear browser cache: In Chrome, press Ctrl+Shift+Delete, select "Cached images and files" and click Clear data. In Firefox, press Ctrl+Shift+Delete and select "Cache". This can resolve many display and performance issues.

Yes, Sanvya Health Software is responsive and works on mobile devices and tablets. However, for the best experience with complex features, we recommend using a desktop or laptop computer.